Webism Today » David Law

Social media in 2010

David Law — Wed, 13 Jan 2010 11:12:00 +0000

It’s happened; 2010 has hit us square in the face. And while we don’t appear to be commuting in flying cars, going on holiday to the moon or using computers that weigh 1.5 tons there are at least a few things we can talk about that may be realistic predictions for 2010.

Social media was big in 2009. Twitter grew (and then flat lined), Facebook attracted a flock of 35-55 year olds and news was broken before Joe Journalist could say ‘rosebud’.

But what of 2010? What can we expect? Will it actually be, as it’s been predicted every year for the past 10, the year of the mobile? Will Twitter actually make any money? Will the Facebook movie be any worse than it sounds?

We’ve put together some thoughts, based on what we saw in 2009, on what we think might happen in 2010.

Fragmentation and convergence of social media tools

Social media tools will increasingly fragment and move away from their original platforms towards converged tools that enable you to manage a number of different social media platforms.

At the same time, social media tools will continue to converge, combining their individual strengths to better compete with the big players such as Facebook and Twitter.

This will mean there may be more social media tools to pay attention to in 2010 as more exciting features are developed as a result of tie-ins between companies such as Seesmic and Ping.fm.

We may also see more convergence of devices and social media. Millions are already using social media on their Xboxes and Playstations. In 2010 we’ll see more devices enabled to connect with social media platforms.

Mobile and Social Media –

Mobile will, more than ever become the social media lifeline for workers and consumers. 70% of organisations currently ban social networking at work. As a result of this, the mobile web will become important for employees wanting to stay connected to their social accounts.

Mobile social media will increasingly play a part in people’s offline buying decisions. As social media users begin to trust social media more and more, offline buying decisions (electronics, books, restaurants, bars, hotels) will be affected by consumer reviews accessed through the mobile web and geo-location-enabled applications.

Increased spend in social media

The Social Media and Online PR Report, published by Econsultancy in association with bigmouthmedia revealed that companies planning to increase spend in social media in 2010 but are currently struggling to find time and resources to manage their activity.

This means that there will be more competition for the audience’s attention online. It will no longer be enough just to be active on Twitter and Facebook providing customer support. Companies will need to go the extra mile to distinguish themselves from competitors.

Real time search

Google launched real time search in December (after being pipped to the post by Bing). This means that when you search for something like “UK Snow” to see just how bad Londoners are at coping with the white fluffy stuff, you’ll see people’s conversations about UK snow on Twitter.

As real time search results increasingly become integrated in search engine results pages (SERPs), it will be more important to have strategies in place for an official presence on real time social media tools such as Twitter and Friend Feed.

With companies spending money on search engine optimisation, it makes sense that if Twitter conversation is appearing in the first page SERP, then social media optimisation should be just as important.

Whatever 2010 brings for us, what you can be sure of is that tie dye is on its way back and all the kids will be text messaging and searching the interwebs with their mobile iTelephones. You heard it here first folks.

Thanks to @AndrewGirdwood for some of his thoughts that contributed to this post.

Social media, ROI and the importance of influence

David Law — Mon, 26 Oct 2009 16:08:26 +0000

Social media and online public relations are about listening to and encouraging conversation about a product, brand or service – therefore it can be very difficult to evaluate your ROI or convert it into numerical value i.e. inbound links. The difficulty arises because you can’t put numeric quantities around human interactions and conversations, such things are just not quantifiable. Jason Falls has written an excellent blog post on just that point.

What is important is gauging the influence of the bloggers you plan to engage with. While an increased amount of inbound links is important for both Online PR and SEO, the influence of the blogger that is linking to you is more important. It is far more valuable to get a link from a highly relevant, respected and influential blogger than get many links from small news aggregation spam blogs that do not carry much weight.

When planning for blogger outreach, it’s vital to spend time researching which bloggers are most relevant to determine which could provide the highest quality of links. You can never estimate how many bloggers will write about you and include a link as a result of blogger outreach – this greatly depends on what the blogger outreach is focusing on and what the blogger could get out of it, as well as whether the blogger has time to write the news or finds it relevant to them. It should always be your top priority to treat blogger outreach as a conversation with a person. Not an automated distribution of a press release to a long list of nameless email addresses.

Online PR does not involve chasing a blogger up to find out if they got your email, this will always be seen as spam and will do more bad than good. Often, you may even get an extra mention from the blogger stating what a bad example of blogger outreach you are. You can never be sure that for example, if you give a product for review, this review will be positive. There is every chance that the review could be negative which would thus create a link that is detrimental to brand perception. However, by listening to this feedback,you can gain valuable insight into your products and how they can be developed.

While blogger outreach cannot immediately and directly change brand perception, a brand being active within social media, talking to customers, talking to advocates, thanking people for writing about them, giving support to those that have had a bad experience will help to greatly increase brand perception. People want brands to listen to what is being said about them and if they’re happy with your service, they will recommend you, which will in turn generate leads and sales.

The key is communication with your customers. Every complaint about customer service online is due to lack of communication between a brand and the customer. It always comes down to the customer not being satisfied by the response or actions of a brand as a result of not being able to talk to the brand. Being active in social media helps to facilitate this communication and in turn helps to improve brand perception and lead generation.

Image source: http://www.flickr.com/photos/cambodia4kidsorg

PR2.0: Community Expectations and Business Behavior (socialmediatoday.com)
Does Your Social Media Experience Extend (chrisbrogan.com)

Blogger is 10 years old

David Law — Tue, 18 Aug 2009 11:45:13 +0000

Not to discount the fact that the word blog was coined in 1997 by Jorn Barger, it wasn’t until the launch of Blogger on 23rd August 1999 that blogging really began to gain traction. There is no doubt that the launch of Blogger by Meg Hourihan and Twitter’s CEO, Evan Williams was the beginning of a massive shift in media production and consumption that would continue to 2009.

If you look back at how blogs looked in the early 00’s, they were true grass-roots media. It was an opportunity for anyone to publish content easily on the web. I doubt that anyone had the inkling that blogging might become so popular back then, but there is no doubting the shift it has caused in the media landscape.

Today, it is difficult to distinguish between blogs, news hubs, online newspapers and pretty much any online destination. Blogs that started years ago have become media behemoths. Often with influence beyond that of “traditional” news sources. While the “traditional” news sources are and have been blogging for many years.

With all this blurring and convergence, where does it leave blogs? Anyone can still create a blog. So, in a sense, it is still grass-roots media. But there’s very little chance that any blog created today will be able to grow to the size that the likes of Gizmodo, TechCrunch and Mashable have in the short time that they did. So is blogging still what blogging set out to be?

Wired editor Chris Anderson made an interesting, yet rather pretentious claim recently in an interview with Der Spiegal:

…I don’t use the word media. I don’t use the word news. I don’t think that those words mean anything anymore. They defined publishing in the 20th century. Today, they are a barrier. They are standing in our way, like “horseless carriage”

It’s a slightly baffling claim, but one I can see sense in. Print newspapers are dying; are the pigeon hole definitions we’re using contributing to this? Wouldn’t it be better if we stopped trying to recreate online what we had before? I think the same is true with blogging. Blogging isn’t dying, it’s stronger than ever, but can it really be called blogging any more, or has it changed into something different from what it started out as.

Anyway, I’m straying from my point. Blogger is 10, it has helped to revolutionise an industry faster than any other communication technology before it, and I think that is something worth celebrating!

https://www.blogger.com/start

Before There Was Twitter, There Was Blogger. And It’s Turning 10. (techcrunch.com)
The Evolution of Blogging (time.com)

No related posts.

Twitter CEO gives baffling first UK TV Interview

David Law — Thu, 06 Aug 2009 15:23:27 +0000

Evan Williams, Twitter’s CEO was interviewed on the BBC’s Newsnight on wednesday and what followed was a rather embarrassing display of the ignorance towards new technology, poor editiorial decisions and by no means quality journalism in any sense of the word.

Kirsty Wark was given the pleasure of reading out a list of questions submitted by a mixture of Twitter users and readers of the Newsnight blog. What a fantastic opportunity this is to probe Twitter’s CEO about how they plan to make money or how they see their service developing in the future. But instead, what should have been a interesting and probing first UK interview by one of the BBC’s most grilling presenters, ended up being rather cringeworthy list of questions that echoed the arguments that pretty much every non-twitter user seems to come up with when they decide they don’t really understand the point in it.

Williams must have been more than a little bit baffled that in his first UK interview, he was answering questions such as “Isn’t this just really a service for reading what famous people are doing?” and “But do you feel comfortable about the fact that when you go on Twitter, and you look for Demi Moore, there’s several Demi Moores, you can’t verify who the real Demi Moore is – does that not worry you?”. Huh, Evan? Is that what keeps you up at night? I’m sure the fact that your company has been around since 2006, is projecting 25 million users by the end of the year and hasn’t yet made any decent money out it makes you sleep like a baby. Figuring out who the real Demi Moore is must be a real pillow turner.

These are questions that he probably thought Twitter had cleared up a long time ago.

Then there was the bombshell, “are you aware that the archbishop Vincent Nichols is very concerned that Twitter dehumanises a very important part of our social life?”. Despite the fact that – as Shane Richmond points out in the Telegraph – Vincent Nichols didn’t mention anything about Twitter, this again is a classic case of a person attacking something that they have never used and don’t really understand. Williams replied quite rightly arguing “I would say that anyone who says that isn’t really familiar with the service, because it’s about humans connecting with each other, and often in ways that they couldn’t otherwise. It’s the opposite of dehumanising as far as I’m concerned”.

Thankfully, the interview gave us one interesting snippet. London is now the biggest twitter-using city in the world. That is, the biggest local community using Twitter. If you’ve ever used Twitter and are connected to people within your city, you’ll probably know as well as I do, the fantastic connections it helps you to make, the inspiring knowledge sharing it allows for and the vibrant dialogue it encourages. And if that isn’t “rounded communication” I don’t know what is.

Thanks to @CharlesArthur for providing a transcript of the interview.

Tories: Bloggers are not important

David Law — Thu, 30 Jul 2009 12:12:07 +0000

A story got me rather riled today. Tory Politico, a blogger that in their own words, aims to “highlight the failures of the current government and promote the Conservative Party” had got in contact with the Tory press office to ask for a copy of a recent press release relating to a letter sent to Gordon Brown from David Cameron. Sounds like a perfectly legitimate and justified request. Well, apparently not.

Tory Politico was faced with what seems like a totally backward and baffling response from the press officer. “[I] was wondering if you could send me a copy of the press release that’s just been issued about the letter send from David Cameron to the Prime Minister” asked Tory Politico who received the response (I’ll paraphrase) “sorry I cant help you”, “bloggers don’t count as media so I cant send it to you”, “we feel that independent bloggers do not provide an efficient means of communicating the Conservative message”, “bloggs [sic] are not important”.

Now firstly, I just want to make it clear I’m not on some sort of crusade in support of blogs. I don’t need to crusade for blogging. It has already proved its importance, relevance and influence within almost every industry. From politics to technology and parenting to environmental issues. Nor am I on any politcal rant here. My politcal leaning is pretty much undecided at the moment.

Back to the issue… I’m sorry, what? Blogs are not important? You are a political party trying to rally support, influence the voting public and get your message out through as many channels as possible and you don’t think blogs are important? This blogger is an advocate for your party, he is spending his unpaid, free time to try to pursuade people that you are the party to vote for and you don’t think that is important? No matter how many readers and subscribers he has, no matter what his Technorati rating is (if that’s worth anything anymore) and no matter how influential he is, you don’t see it value in spending few seconds it would take to attach a press release to an email and send it to this blogger?

The imporance and value of politicians engaging with social media is clear and proven. It was shown blatantly by Obama’s victory last year. There has been so much coverage on the value that Obama’s social media campaign added to his political campaign. A few facts from Pew;

“74% of internet users–representing 55% of the entire adult population–went online in 2008 to get involved in the political process or to get news and information about the election”

“Nearly one in five (18%) internet users posted their thoughts, comments or questions about the campaign on an online forum such as a blog or social networking site.”

“One in three internet users forwarded political content to others.”

“Fully 83% of those age 18-24 have a social networking profile, and two-thirds of young profile owners took part in some form of political activity on these sites in 2008.”

Obama’s social media hub MyBarackObama actively encouraged users to create their own blogs about the campaign. At the end of the campaign, there were 2 million profiles with 400,000 blog posts. That’s 400,000 blog posts by advocates of Obama, all trying to spread the word and get the message out. And the Tories don’t think blogging is important.

Well good luck to them.

Social media, ROI and the importance of influence

Everyone makes social media mistakes, even Habitat.

David Law — Tue, 23 Jun 2009 08:45:00 +0000

Habitat, the thinking man’s Ikea, was at the receiving end of a minor twitter backlash this week. They created a Twitter account a few weeks ago and began Tweeting their offers.

After a few tweets, for some misguided reason they thought that putting popular trending hashtags at the beginning of their tweet would be a good idea. This is usually done by spammers so that people searching for a popular keyword such as iphone will see their message. And so, Habitat began sending out identical tweets with hashtags such as #Apple and #iPhone at the beginning. From the looks of it, this carried on for about 8 Tweets.

Yes, it was misguided, yes it was a mistake, but it does not have to be a big marketing disaster. It is certainly not up there with Motrin or Dominos disasters.

Habitat most probably gave their account to someone who knew very little about how Twitter works. I can’t imagine the decision to spam on an Iranian election hashtag was made by anyone particularly high up or with an ounce of sense at the company.

So what has gone wrong here and how can it be fixed?

Habitat have already pulled the offending tweets. Someone has obviously realised their (or someone elses) mistake and got rid of them. This is a start, and although bloggers are noting they can still be found in Twitter Search’s cache, they’re down on page 15 where no one is going to see them.

Habitat also appear to have thrown their hands up in the air and admitted their mistake stating “it is important to us that we always listen, take on board observations and welcome constructive criticism… We will do our utmost to ensure any mistakes are never repeated.”

I think this is the best thing they can do. Everyone makes mistakes in social media, as with anything, it is the only way we can learn and progress. It also goes to show the importance of strategising your social media apporach, as it can go so easily wrong.

There are endless blogs out there that advise on how best to use Twitter but I thought I’d add my two cents:

1. It is essential that a company gives an official Twitter account to someone that is already familiar with and using the service. This would not have happened if a seasoned Twitter user, that knows the etiquette had been given control of the account.

2. Engagement is more important than broadcasting offers. Twitter should be a customer support and engagement tool first and a marketing device second.

3. Give your Twitter followers something extra. No one wants to hear offers being constantly repeated that they can read about on the brand’s website in the first place.

4. Clearly define what you want to achieve with your Twitter account. Is Twitter the right tool for your brand? Jumping on the bandwagon is not the reason for beginning to use Twitter. Can you add something extra for your cutomers by using Twitter.

Facebook testing real time search

David Law — Wed, 17 Jun 2009 09:53:00 +0000

Facebook announced on their blog today that they are testing a new version of Facebook Search. By the looks of it this is an attempted rival to Twitter’s real time social search engine Twitter Search. The new search feature is only being rolled out to a very limited number of testers for now, but from the looks of it, it is a long overdue feature for Facebook.

Twitter Search has become the definitive real time social search engine since it was launched by Twitter and despite attempts by Google to create a more real time search function, it is still the best way to find out who is talking about what right now.

Facebook search, as Ben Parr at Mashable notes, is not the most impressive of tools and is long overdue an overhaul. The new search function lets you search what is being said about a certain keyword in the news feeds of your friends, pages that you’re a fan of and any news feed that has been made public by the owner.

Although Facebook search will be resticted to people you’re friends with and public facebook profiles, it looks like it could begin to rival Twitter Search as the top real time search tool.

Facebook search could also be an invaluable search tool for brands wanting to monitor what is being said about them amongst their fans. Although, there will be no way for them to see conversation amongst people that are not fans; the people who are most likely to be saying negative things.

Facebook will be expanding the search feature to more people over the coming weeks.

Google adds forum and review search

David Law — Wed, 13 May 2009 08:35:00 +0000

Google appear to have added a few more search criteria to their UI. Amongst these new options are forum and review search. The UI looks a lot more like Google Blog Search where you are able to search posts from the past 24 hours, past week, past year etc. So this is a sign Google are moving towards real-time search along with the added value of conversation search.

This will be another great addtion to the many brand monitoring tools out there. There are currently quite a few forum search engines, such as BoardReader and Omgili, but it is very interesting to see Google move into it. First looks show that it is quite comprehensive, although there doesn’t seem to be the opportunity to create trend graphs like you can do with Omgili Buzz Graphs.

Google have also added review search. In the past, there haven’t been many tools that let you specifically search reviews. I had bodged together a consumer review search on Google Custom Search a while ago, it searches all the consumer review sites I know of, but Google’s new filter appears to search both ‘professional’ and consumer reviews.

This is all very interesting stuff that gives an insight into where Google are going with search – showing they recognise the importance of social search and being able to search what people are saying.

Top marks to bigmouth Andy Travers for pointing this out.

Big changes coming to Twitter Search

David Law — Thu, 07 May 2009 09:53:00 +0000

Twitter appear to finally be doing some interesting stuff with their search application. Twitter search was recently integrated into the home pages of all Twitter users. This meant that rather than having to go to search.twitter.com, users could search Twitter right from their home page.

The latest news is that Twitter are working on crawling the links that people post in their tweets. Cnet Webware reported yesterday that Twitter search, which in the past only indexed the text of tweets, will begin to index the pages that people are linking to on Twitter.

This is a big development as it will begin to make Twitter Search a more complete search engine and more on par with Google. In the past, Twitter search was fantastic to searching what people are talking about, but it was not particularly great for finding useful content; however, Twitter Search may have the one up on Google as their search engine is real time. So you will be finding content that people are talking about then and there.

Twitter are also planning on taking into account reputation ranking in Twitter Search. This will mean that when you search for a particularly talked about trend in Twitter, Cnet point out, “Twitter will take into account the reputation of the person who wrote each tweet and rank search results in part based on that”.

This will be an interesting addition. Currently Twitter search just shows results based by time, and nothing else. When reputation comes into it, arguably you will get more relevant results.

Twitter have not said how they will rank reputation though. It may be something similar to Twitter Grader; basing reputation on number of followers and number of friends, as well as amount of retweets and conversation frequency.

It is unclear whether results from people with a higher reputation will give us more relevant results. Take the Schiphol disaster as an example. We could end up just seeing what Stephen Fry said about something, and that might not be as relevant as seeing results from people that were actually at Schiphol whitnessing the event. Hopefully Twitter will take things like this into account.

Facebook shuts down NewsFeed application.

David Law — Tue, 05 May 2009 10:05:00 +0000

ReadWriteWeb reported yesterday that the NewsFeed application, which allowed you to export your Facebook NewsFeed in RSS and publish it pubilcally, has been shut down down by Facebook.

A Facebook software engineer, Ari Steinberg commented that “We’re certainly not opposed to enabling you to export your own content (in fact, we’re always trying to work on ways to make that easier), but exporting all your friends’ content to a totally public place without their permission isn’t cool.”

This is an interesting development as it shows that Facebook clearly saw it as a serious breach of their privacy controls. How they didn’t see this happening when they opened up the feed in the first place is curious.

RWW comment that “The wall that keeps Facebook user data in and private by default feels too contrary to the fundamental nature of the internet for it to last”, but I believe this case was different. Most Facebook users would have no idea that their data was being exported and it could have caused a serious trust issue between Facebook and the user.

What do you think? Were Facebook right to shut down the NewsFeed application?